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Conditions

Shown prices
All prices are inclusive of VAT.  The cost of transport is excluded.
 
Invoice
When ordering, the customer can choose the option that allows the issue of the invoice. However, every order will also be issued with a packing slip and a receipt of the purchase which can be used as a document proving the validity of the guarantee. The purchase receipt or the invoice will be sent via e-mail at the time of processing the order to the e-mail address provided by the customer during the registration. In addition, the purchase receipt will be displayed in the Customer account at any time.
 

Order Cancellation
Given the speed with which we process orders, customers are requested to communicate the cancellation within 3 hours of the order to the following address: info@triathlonpoint.com

Warranty

All products offered by Triathlonpoint.com are covered by an authorized warranty of two years for lack of compliance, in accordance with DL 24 of 02/02/2002.The warranty will apply to products that present lack of conformity and / or malfunctions that are not evident at the time of purchase, as long as the product is used correctly and with due diligence, in accordance with its intended use and with what is foreseen according to the potential technical documentation, thus following all the various operating rules pointed out therein. Warranty does not cover damage caused by misuse. Parts subject to wear and tear will not be guaranteed if the damage is due to normal use. The warranty will not be also applicable in case of negligence and carelessness in the use and maintenance of the product, in case of the connection of the product to electrical systems or any another type of connection that is not up to standard. In case of lack of compliance, consumers have the right to receive a compliant item, without incurring further costs, by getting it repaired or replaced.

The procedure for gaining the right to recovery of the item is as follow: If you would like to take advantage of the warranty of a purchased product, please send an email to our customer service pointing out the product and the reasons why you are taking advantage of the warranty at info@triathlonpoint.com  or by sending a fax to the following number +39 0707731543  

The return of the product, in all cases, must first be specifically authorized by Triathlonpoint.com that, in case of acceptance of the request for repair under warranty, will send an ID number of the Warranty Procedure (IDG) by e-mail at the email address given by the customer when ordering, all within 7 working days from the request.

Once you have received the IDG, please prepare the product for shipping and pack it carefully, use the original packaging and please do not forget to include all accessories, the instruction manuals and all that originally contained. Please write clearly the ID number of the Warranty procedure (IDG) assigned by Triathlonpoint.com in the packing. Triathlonpoint.com Warranty Service will pick up the product through its Express delivery at no cost to the customer, within 7 working days from the assignment of ID number of the Warranty  procedure (IDG). Once we receive and check the returned product, we will provide to repair the defects in accordance with the exchanged agreements. 

NB the lack of conformity can be difficult to assess, therefore, once received the product under warranty, you might be contacted directly by our customer service, who will assess the alleged defect and, where found real, will also send the goods to the manufacturer.

Right of Withdrawal

Sales of products via Internet are governed by the Law D.Lgs n. 206/2005 that establishes a deadline to exercise the right of withdrawal of 10 working days from the receipt of the item.

By this date, the customer is required to send a written and signed letter, registered to the following information: at the attention of Reparto Resi - Triathlonpoint.com - Via Strauss 60 - 09045 Quartu Sant'Elena (CA).  The written notice must state the bank details (bank name, agency name, IBAN code ABI, CAB code, account number) of where the customer wants to receive the credit of the amount paid for the purchase of the returned goods. Such notice can also be sent by fax to the following number: +39 070.77.31.543.

Together with the dispatch of the written communication, the customer is also required to send through a courier the product in an appropriate packaging to ensure its integrity during the transport and also to send eventually its receipt. This packaging, as for the written notice, must be sent within 10 days from receiving the purchased item at the same address indicated above for the dispatch of the letter.
The only expense that the customer has to face in order to exercise the right of withdrawal is the shipping cost for sending the letter and the cost of the courier to send the product to our office.

In any case, we advise you to contact us as soon as possible by telephone to our Customer Service at  +39.070.7966245 .

NB Products must be returned intact, placed in their original packaging, complete in all their parts (including any documentation and accessories: manuals, cables, etc..) and with appropriate, external sealed packaging.

The shipping charges for any withdrawn item are at the expense of the customer.
Please note, products sent after the deadline to our warehouse without the above requirements will not be refunded.

To exercise the right of withdrawal, customers also have to choose between one of the following types of refund that have to be stated in the written notice:

1. Provision of a credit note which must be spent within one year of its generation, otherwise the credit note won’t be longer valid

2. Replacement of the goods;

3. Money refund (please indicate in the written letter details of a bank account or post office account, IBAN, CIN code, ABI, CAB Code, Account number, account holder).

For purchases made by choosing the payment method PayPal, the refund will be directly placed to  the customer’s dedicated account.

The refund will made of the price of the product and not the cost of the shipment and will be made within 20 working days from receiving the returned item. The only costs for the customer are those related to delivery of the item itself.Once the item arrives at our warehouse, it will be examined for any potential damages and alteration that might not be caused by the transport. For the exception of the return of defective products under warranty, in which case the cost of delivery for the substitution of the product will be covered by Triathlonpoint.com, in all other cases of return of products, the transport costs will be covered by the customer.

Accountability

The Purchaser, with his own order takes on the accountability for complying with the law and safety requirements regarding the use of the purchased products.Triathlonpoint.com is therefore excluded of any liability for any direct or indirect damage caused to persons or property from the misuse of its products. Triathlonpoint.com can’t be in any case considered accountable for, even indirectly, the failed and poor functioning of the products and / or its consequential damages. In addition Triathlonpoint.com doesn’t assume any responsibility for problems caused by force majeure or unforeseeable circumstances, even if caused by a malfunction or disruption of Internet, in which case it might be unable to execute the order within the time stipulated in the contract.

Product Availability

Triathlonpoint.com accepts customer orders with limits to the quantity of required products that are available in store. Therefore, the acceptance by Triathlonpoint.com of the purchase made by the customer is subject to products stock availability. The availability of each item is only an indication, is not contractual and any responsibility in case of unavailability of one or more products can’t be attributed to the seller. Triathlonpoint.com agrees to promptly notify the Customer of any unforeseen depletion of stocks due to excess demand or other causes. The availability of the products refers to the one at the time when the client consults the product profile, this must still be regarded as purely indicative, as due to the simultaneous presence on the site of many users the products can be sold to others before the order confirmation. Even after sending the e-mail confirmation of the order, there may be cases of partial or total unavailability of the goods. In this case, the customer will be promptly informed and can decide whether to accept the delivery of the only products available or ask for a cancellation of the order by sending an e-mail to our customer service.

Products delivery

The costs are calculated based on weight, amount of space taken and destination of parcels. These costs will be calculated and displayed in the shopping cart at the time of the order.
For countries not listed a cost estimate can be requested to our Customer Service.

The Staff of Triathlonpoint.com reserves the right to ship the goods by different couriers for logistical needs.

Timing and mode of delivery

Triathlonpoint.com needs 2/3 working days for the procurement of products in the warehouse, for the packaging and the completion of the necessary administrative procedures. The time taken by courier for delivery has to be added to all this. Timing and ways are different depending on your choice of delivery and the courier that will be used. When calculating the delivery timing please do not include Saturdays, Sundays, and public holidays.

NB When you receive the package we kindly ask you to:
• check the condition of the packaging at the time of delivery;
• check the exact match of the number of packages;
• any observations must be raised immediately to the carrier, otherwise the product will be considered delivered in the right manner.

The invoice or the sales receipt valid for warranty will be sent to the customer via email immediately after placing the order.

Payments Methods

Triathlonpoint.com accepts the following forms of payment:

Credit Card (Visa - MasterCard - Amex)
PayPal
Bank Transfer
Cash on delivery (payment method is not valid for figures more than € 1,000.00)
 
Payments by Credit Card. We accept all major Credit Cards:

Circuit MasterCard
Circuit Visa
Circuit Amex

The details of your credit card details are managed directly by Banca Sella specialized in management of online payments. The information is encrypted using 128-bit encryption systems (SSL) which prevent the use by third party and it is sent directly to the bank. By making payment by credit card you can send the goods to an address other than that of the holder’s order.

The amount is debited only at the time of accounting the card. Until that time there only the booking of the amount takes place. If the card is not accounted, the amount is automatically unlocked after 25 days from the order.

We reserve the right to make a request to the bank that issued your card to verify authenticity of the ownership of the card in case of problems. This activity takes about 5 working days. At the end of it, in case of success, we will proceed with the delivery of the order.
Triathlonpoint.com reserves the right to request by fax copy of a valid document in order to speed up all the inspections.

The amount due will be charged on the date of the shipment of the goods and not on the date of the order.

Payments by PayPal

The free transmission of payments via PayPal will be through support to the personal account on PayPal, for more information click here! (Set link with PayPal)
 
• Payments by Bank Transfer

The reason appearing on the bank transfer must state the order number, the name and surname of the person who placed the order.

At the current state of the banking system, the transferred amount is credited to the current account of the beneficiary not earlier than 3/5 working days from the date of the execution of the same. Before making the payment, it might be better to double check with Customer Service Department if the products requested are available.

If within 8 days from the order we don’t receive any payment, the order will be deleted.

When paying by bank transfer, we will ship goods only after having verifying that the amount has been transferred to our bank account.

To make a bank transfer, please use the following coordinates:

• bank transfer carried out from Italy
Headed to Triathlonoint.com

Coordinate IBAN: IT55I0326804800 052639310940

Istituto di credito Banca Sella

• Bank transfer carried outside Italy

Account Number: 052639310940 headed to Triathlonpoint.com

SWIFT CODE: SELBIT2BXXX 

Coordinate IBAN: IT55I0326804800052639310940

Istituto di credito Banca Sella

How to Buy

To purchase a product and then add it to your shopping Trolley, please click on the BUY button indicating the quantity. Automatically you'll see your Trolley positioned at the top right of the page. Insert a product in your shopping Trolley does not bind you to purchase it because it is always possible to edit or delete it at a later stage. The products in the shopping Trolley are stored until a new access. Once disconnected from the system, the Trolley is automatically emptied. If you want to proceed with the purchase click on the button “Complete you order” located at the bottom left, you will be offered the different modes of payment and shipping. On every page of the site you can check the status and content of your shopping Trolley and proceed to checkout.

 

Security

Payments by credit card for your online purchases is completely safe and secure, this operation is not handled by the server Triathlonpoint.com, but directly by Banca Sella.
All personal information and credit card details pass through a secure server with SSL (Secure Sockets Layer) to protect your information. When you insert your card details, you will see a small lock appearing in the browser window, thus ensuring that the site is encrypted, i.e. protected.
The verification of the number of credit cards is carried out automatically by the server far away from any human eye.

Privacy
 
Disclosure under the article 13 del D.Lgs. 196/03, regulations regarding the protection of personal data.

Aims of use of personal information

The use of personal information is directly related to the provision of the requested service, it can also be used for sending advertising material, marketing and commercial information relating to products and services that Triathlopoint.com presents and delivers on its website;  survey about customers’ degree of satisfaction on the quality of  products and / or services and activities carried out by our Company, statistics, satisfaction feedback, preliminary gathering of information aimed at concluding a contract or the supply of a service, etc.

Method of use of personal data

Personal data will be treated mainly through electronic device and computer and stored on computer, on paper or on any other suitable media, in compliance with the minimum security measures, in accordance with the Technical Regulations regarding minimum security measures, Annex B of the Code relating to the processing of personal data.

People personal data might be disclosed to

Your personal data may be communicated to the Company staff, which is responsible and in charge of the data use. The staff has been properly trained on safety and protection of personal data. It remains in any case prohibited to communicate or share personal data to anyone else who is not involved in the tasks of our services.

Rights of the person concerned

With regard to the use of personal data under the art. 13 of the legislative decree 196 of 30.6.2003, the person concerned has the right to obtain confirmation of the existence or not of any personal data that concerns him, even if not yet recorded, and their communication in any intelligible form.
 

He has the right to get to know:
the origin of personal data
the purposes and methods of its use
the logic applied in case of use with electronic devices
the identity of the owner and managers who might use personal data

Individuals or categories of individuals to whom the data may be communicated or who can learn about them as appointed representative in the Country, managers or agents

He has the right to obtain:
the data updating or integration, data cancellation, data transformation into anonymous form or blocking of any data used unlawfully, including data whose retention might be necessary for the purposes for which the data was originally collected or subsequently used.

You have the right to take a position against, in whole or in part:

for legitimate reasons to the use of your personal data, even if still pertinent for collection purposes

to the use of personal data about you for the purpose of sending advertising materials or direct selling or for carrying out market research or commercial communication.

The holder of the data use is:

Triathlonpoint.com

Via Toscanini n.25

Quartu Sant’Elena 09045 (CA)

Customer Obligations

The Customer declares and guarantees that:
a. he is a consumer in accordance with Art. 3 of the Consumer Code;
b. he is an adult (over18 of age);
c. the data supplied by the same for the execution of the Agreement are true and correct.

Registration

To complete a purchase it is required to be registered with our site, and you can do it by entering some personal data necessary for the delivery of products and billing. Your data will be stored in our system according to the law n . 675/96 on privacy and may be modified at any time by clicking on “your data". Registration to the site is not binding to any purchase. If you are a new customer, by placing a product in the “Your Trolley " and proceeding with the check out, you are directed straight away to the registration form, made of a first compulsory section and a second one, that is optional. Once you have completed the registration form, you can proceed with the order. Registering is handy: after the fist purchases, you can directly access the site with your username and password without re-entering all your personal details. In addition, if you sign up to our mailing list you can receive recurring newsletters about our promotions.

 

Username and password

If you have forgotten your username or password, you do not have register again: follow the instructions below:

Have you forgotten your password? Click on "Forgotten password?" in the login area, enter your username and email and we will send the correct password to your email address.

Have you forgotten your username? Send an email to info@triathlonpoint.com to request it specifying your name and surname.

Jurisdiction

The Agreement is governed by the Italian law. Any dispute relating to the application, execution, interpretation and breach of contract will be the responsibility of the court in which the customer has got his own residence or domicile, iflocated in the territory of the Italian state or of the Court of Cagliari, if the customer has his own residence or place of business abroad.

 

 

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